SHIPPING AND RETURNS POLICY
ACCEPTED PAYMENT METHODS
We accept just about everything!
- Credit Cards: Visa, MasterCard, American Express & Discover
SHIPPING & HANDLING
We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Processing Time: 1 – 3 weeks (in regular seasons) or more depends on holiday seasons.
Estimated Delivery: 1 – 3 weeks (in regular seasons) or more depends on holiday seasons.
At the moment, our shipping cannot delivery to US Military bases. We apologize in advanced for this inconvenience.
Our shipping methods being currently available include STANDARD SHIPPING and INSURED SHIPPING.
If choosing STANDARD SHIPPING, you will be able to track your order at all times, until it arrives your door step. Please bear in mind that we will not provide you with tracking number.
If using INSURED SHIPPING option, you're shipping with specialists in international shipping and courier delivery services! The tracking number will be informed to you via email around 4 - 7 days since your parcel is picked up by the carrier. If anything happened to the packages, we will resend new ones for you (under other terms in our shipping policy).
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
REFUND & RETURNS
Due to hygiene reasons and the fact that our products are customized, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:
- significantly different from the description or sample shown to you;
- damaged due to the fault of our factory or the carrier;
- not what you ordered;
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the 20% difference between advertised images and the actual item you received.
If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at customer’s disposal.
Please contact our Customer Support team to start the complaint process. Please include the following information:
- Order number
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.
NOTE: We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
HOW DO I CHANGE OR CANCEL MY ORDER?
If you change your mind about your purchase, please contact us here and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.